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Policies

CANCELLATION POLICY:
If you need to cancel, please notify us 24 hours in advance by canceling online or calling the studio at (917) 675-7504. Once your booking is canceled, we will return the session/class credit to your account.

If you aren’t able to cancel within the 24 hour window, please note that your session/class credit will be forfeited, but we will return 50% of the retail purchase price.

No shows will be charged in full and the session/class credit will be forfeited.

LATE POLICY:
We kindly ask that you arrive at least 15 minutes before your scheduled session so you can check in, change and shift focus to be fully present. We’ll always do our best to accommodate you, whether that’s fitting you in for a shorter session, having you first in line for the next opening, or rescheduling for another time. If you’re running late, please call us.

GRATUITY POLICY
Tips are optional. Feel free to leave a gratuity for your individual stretch if you enjoyed your session!

RETURN POLICY:
Stretch Services - We do not refund stretch services, but please let us know if you are not satisfied with your session. It's incredibly important to us that you are 100% happy with your stretch. We will try our absolute best to make things better for you.

Products - For products that are unopened, we accept returns within 14 days. For products that are minimally used, we accept exchanges for store credit within 14 days. If you're not certain about a product, we have samples of most items available to try in the studio.

REDEMPTION:
Individual Rapid Reach Sessions cannot be accumulated to book Complete Reach Sessions.

Class packages are only valid for use in region of purchase. Class packages are good for 6 months from the date of purchase, with the exception of the First Timer 3 pack which holds a 30 day expiration from the date of purchase. Class packages can be used to bring guests.

EXPIRATIONS:
Full price credits for either Individual or Group Stretches expire after one year.

Individual Stretch Time Packs expire after 6 months.
Group Stretch class packages expire after 6 months.
Group Stretch First Group Reach special expires after 30 days.

AGE MINIMUM
You must be 18 years or older to stretch at Outer Reach.