PRIVACY AND TERMS
Outer Reach is committed to protecting your data privacy and safety. We want to be completely transparent about how we use it — this policy explains what data we collect about you, why and how we use it, as well as how we share and manage your information. It also provides your choices and rights regarding this data, so please read it carefully to be fully informed.
WHAT INFORMATION WE COLLECT AND WHY When you book or purchase a stretch with Outer Reach, we collect your data in a variety of ways, including when you choose to share it with us. When you book or purchase a stretch on Outer Reach’s website, we will ask for the following information. This information is necessary to collect payment and process your order, and to communicate order/booking status:
Shipping & Billing Address
Booking a stretch will result in creating an account in Mindbody Online, our third party booking software. If you choose to create an account, we will create a profile containing your order history & stored addresses for easy access. All of your order history is stored within our system, so creating an account simply provides you with access to that information.
We collect additional information prior to your first stretch with our Outer Reach Customer Intake Form regarding injury, past injury, surgeries, medical conditions and treatment history.
NEWSLETTER When you sign up for our email newsletter, we will ask for your email address.
You can choose to stop receiving Outer Reach emails at any time, by clicking “unsubscribe” at the bottom of any Outer Reach marketing email. Outer Reach appointment emails (i.e., confirmations, cancellations) and post-stretch review emails must be unsubscribed separately from marketing emails.
When you contact us via email or phone, we will ask for information to identify you in our system. This is needed to provide timely assistance. We may also ask for your feedback in stretching or communicating with us to improve our services.
When you visit our website, the following technical information will be collected, in order to protect your data and our website. We also use this information to improve our online experience and services provided.
IP address Your browser type Your operation system Your browse behavior on our website, such as pages visited We also use ‘cookies’ to collect data on pages you view on our site, as well as to power the delivery of re-marketing and promotional offers.
ADS ON OTHER SITES If you choose to give other sites your data (such as Google or Facebook) their rules apply to that data, not ours. We do purchase ads on these sites, so if you have provided them with your data, then you will likely see our ads on these sites. If you do not wish to see these ads, you will have to contact the other sites directly.
WHAT DO WE DO WITH YOUR INFORMATION? When you book a stretch, receive a stretch, purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
We may share your data within the Outer Reach company. We may also share it with others who help us serve you. Because we work with Mindbody Online, we will share your data with Mindbody Online and some supporting companies to help us process data, host our digital channels, process payments, send communications, or provide us or you with services while stretching with us. These companies are required by law to protect your data and cannot use your data with the exception of helping us provide you with products and services or as allowed by the privacy law and our contracts.
HOW WE GET YOUR CONSENT When you provide us with personal information to book an appointment, complete a transaction, verify your credit card, place an order, we imply that you consent to our collecting it and using it for that specific reason only.
AGE OF CONSENT By using this site and/or by accepting our policies, you represent that you are above the age of 18. If you are below the age of 18, then a parent or legal guardian must consent on your behalf. If we learn that we have collected any data for someone aged under 18, then we will delete it.
WITHDRAW CONSENT If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at firstname.lastname@example.org or mailing us at: Outer Reach, 368 Broadway, Suite 516, New York, NY 10013
DISCLOSURE We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
THIRD-PARTY SERVICES In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
LINKS ON OUR SITE When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Welcome to the Like New, Inc dba Outer Reach (“Outer Reach,” “we” or “us”) website, OuterReach.com (the “Site”). We ask that you abide by the terms and conditions that follow, along with any other terms and conditions that may appear on the Site from time-to-time (collectively, the “Conditions”). To the extent any other conditions on the Site conflict with any of these terms and conditions, these terms and conditions will take precedent. Your use of the Site constitutes your agreement with the Conditions that follow and we reserve the right to revise these Conditions at any time. When we make changes, we will post them here. You agree to check this section periodically to be aware of any changes and your continued use of the Site shall be considered your agreement to any modified Conditions. If you do not agree to these Conditions, please do not use the Site.
INTELLECTUAL PROPERTY Unless otherwise noted, all materials, including, but not limited to, images, illustrations, designs, icons, photographs, video clips, and written and other content that appear as part of the Site (collectively, the “Contents”) are copyrights, trademarks, trade dress and/or other intellectual properties owned by or licensed to Outer Reach. The Contents, and the Site as a whole, are intended solely for personal, non-commercial use by the users of the Site. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal, non-commercial use only and subject to any other restrictions herein. No right, title or interest in any downloaded materials, software or other Contents is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software. The Site as a whole is protected by copyright and trade dress and all worldwide rights, titles and interests in and to the Site are owned by Outer Reach. Outer Reach grants you a limited license to access and make personal use of this Site. This license does not include any resale or commercial use of this Site or its contents; any collection and use of any listings, descriptions, or prices; any derivative use of this Site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This Site or any portion of this Site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the express written consent of Outer Reach. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Outer Reach without express written consent. You may not use any meta tags or any other “hidden text” utilizing Outer Reach’s name or trademarks without the express written consent of Outer Reach. Any unauthorized use terminates the permission or license granted by Outer Reach. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of OuterReach.com so long as the link does not portray Outer Reach, or its services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Outer Reach logo or other proprietary graphic or trademark as part of the link without express written permission.
OUTER REACH and other OuterReach.com graphics, logos, page headers, button icons, scripts, and service names are trademarks, registered trademarks or trade dress of Outer Reach in the United States. Outer Reach’s trademarks and trade dress may not be used in connection with any product or service that is not Outer Reach’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Outer Reach. All other trademarks not owned by Outer Reach that may appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Outer Reach.
SITE TRANSACTIONS We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel bookings or purchases per person, per household or per order, whether or not the order has been confirmed, for any or no reason, and without liability to you or anyone else. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. If your payment method has already been charged for an order that is later cancelled, Outer Reach shall issue you a refund.
INDEMNIFICATION You agree to defend, indemnify and hold harmless Outer Reach, its officers, directors, employees, agents, licensors and suppliers from and against any and all claims, charges, complaints, damages, losses, liabilities, costs and expenses (including attorneys’ fees), arising from or relating in any way to your use of the Site.
CHOICE OF LAW These Conditions shall be construed in accordance with the laws of the State of New York, without regard to any conflict of law provisions. Any dispute arising under these Conditions shall be resolved exclusively by the state and/or federal courts sitting in the County of New York in the State of New York and you consent to exclusive jurisdiction and venue in such courts.
LINKS TO OTHER WEBSITES This Site may contain links to outside services and resources. You acknowledge that (a) Outer Reach is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites; and (b) Outer Reach is not responsible for any other form of transmission received from any linked site. Outer Reach is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Outer Reach of the site. Any concerns regarding any such link should be directed to the particular third party website.
YOUR ACCOUNT If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.
DISCLAIMER TO THE FULLEST EXTENT PERMITTED UNDER LAW, THIS SITE AND THE MATERIALS AND PRODUCTS ON THIS SITE ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND. TO THE FULLEST EXTENT PERMITTED UNDER LAW, OUTER REACH DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. OUTER REACH DOES NOT REPRESENT OR WARRANT THAT THIS SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT ANY DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER THAT MAKES THE SITE AVAILABLE OR ANY EMAIL SENT TO YOU ARE FREE OF VIRUSES OR ANYTHING ELSE HARMFUL. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. OUTER REACH DOES NOT MAKE ANY WARRANTIES OR REPRESENTATIONS REGARDING THE USE OF THE MATERIALS IN THIS SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, ADEQUACY, USEFULNESS, RELIABILITY OR OTHERWISE. OUTER REACH RESERVES THE RIGHT TO CORRECT ANY ERRORS, INACCURACIES OR OMISSIONS AND TO CHANGE OR UPDATE INFORMATION AT ANY TIME WITHOUT PRIOR NOTICE (INCLUDING AFTER YOU HAVE SUBMITTED YOUR ORDER). WE APOLOGIZE FOR ANY INCONVENIENCE THIS MAY CAUSE YOU. SOME STATES DO NOT PERMIT LIMITATIONS OR EXCLUSIONS ON WARRANTIES, SO SOME OR ALL OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. LIMITATION OF LIABILITY IN NO EVENT SHALL OUTER REACH OR ANY OF ITS AFFILIATED ENTITIES OR SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES THAT RESULT FROM (A) THE USE OF, OR INABILITY TO USE, THE SITE WHETHER OR NOT EITHER PARTY HAD OR SHOULD HAVE HAD ANY KNOWLEDGE, ACTUAL OR CONSTRUCTIVE, THAT SUCH DAMAGES MIGHT BE INCURRED; (B) THE PERFORMANCE OF THE SERVICES AND MATERIALS AVAILABLE FROM THE SITE; OR (C) THE CONDUCT OF OTHER USERS OF THE SITE, EVEN IF OUTER REACH HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE SITE. YOUR ONLY REMEDY AGAINST OUTER REACH FOR DISSATISFACTION WITH THE SITE OR ANY CONTENT IS TO STOP USING THE SITE.
ELECTRONIC COMMUNICATIONS When you visit the Site or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We may communicate with you by e-mail or by posting notices on this Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
GOVERNING LAW These terms and conditions shall be governed by, construed, and enforced in accordance with the laws of New York, United States of America, without regard to any choice of law principles.
JURISDICTION You hereby agree and irrevocably consent to submit to the exclusive jurisdiction and venue of the courts of New York and of the United States of America for any and all claims arising from the use of this website. These Conditions including, without limitation, any other Conditions that may appear on the Site from time-to-time contain the full understanding with respect to your use and access of the Site and supersede all prior agreements, terms, conditions and understandings, both written and oral, with respect to such use and access of the Site. If any portion of these Conditions is held to be invalid or unenforceable, the invalid or unenforceable portion shall be modified in accordance with the applicable law as nearly as possible to reflect the original intention of the applicable provision, and the remainder of these Conditions shall remain in full force and effect. A printed version of these Conditions and of any notices given to you in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. The failure of Outer Reach to insist upon or enforce strict performance by you of any provision of these Conditions shall not be construed as a waiver of any provision or right. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Conditions. We may provide notice to you relating to the Site and/or these terms and conditions by sending an e-mail to your last known e-mail address, and any such notice shall be deemed given and received on the day it is sent. You may not use the Site or export the Content in violation of United States export laws and regulations. If you access the Site from a location outside the United States, you are responsible for compliance with all local laws.